Privacy Policy
We respect your privacy. This policy explains what data we collect, how we use it, and your rights as a user of EntryVN.
Contents
Who We Are
EntryVN (operated at entryvn.com) is an online visa assistance, immigration information, and travel services platform. We help foreign visitors navigate Vietnam's visa rules, immigration law, airport regulations, and travel needs.
For any privacy-related questions, contact us at: hello@entryvn.com or via WhatsApp at +84 975 354 430.
Data We Collect
We collect only the information necessary to provide our services. This includes:
- Contact information: Name, email address, phone/WhatsApp number
- Identity information: Nationality, passport details (only when required for visa applications)
- Service information: Type of visa or service requested, travel dates, special requirements
- Technical data: IP address, browser type, pages visited, time on site (via cookies)
- Communication data: Messages you send via our contact form, email, or WhatsApp
⚠️ We never store your passport number, payment card details, or sensitive identity documents on our servers longer than necessary to complete your service request.
How We Use Your Data
Your data is used exclusively to:
- Process your visa application or service request
- Communicate with you about your order status
- Send service-related updates and notifications
- Send our newsletter (only if you subscribed — unsubscribe anytime)
- Improve our website and services based on usage patterns
- Comply with legal obligations under Vietnamese law
We do not use your data for unsolicited marketing, sell it to third parties, or use it for automated profiling or decision-making that affects you legally.
Cookies & Tracking
Our website uses cookies to improve your experience and analyse traffic. Below is a summary of the cookies we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Website functionality, form submissions | Session |
| Analytics | Google Analytics — anonymous traffic stats | 2 years |
| Affiliate | Track referrals to Booking.com, Agoda, Klook etc. | 30–60 days |
| Chatbot | Botpress session — remember your conversation | Session |
You can disable cookies in your browser settings at any time. Note that some website features may not work correctly without essential cookies.
Affiliate Links
EntryVN participates in affiliate marketing programs. This means some links on our website — to hotels, flights, travel insurance, eSIM, and tours — are affiliate links. If you click these links and make a purchase, we may earn a commission at no extra cost to you.
Our affiliate partners include: Booking.com, Agoda, Klook, 12Go Asia, Skyscanner, SafetyWing, and Airalo. These links are clearly part of our travel recommendations and do not influence the accuracy of our legal or visa information.
📋 In compliance with FTC guidelines, all affiliate relationships are disclosed. We only recommend services we believe are genuinely useful to our readers.
Data Sharing
We share your data only in the following limited circumstances:
- Vietnamese immigration authorities: When required to process your visa application
- Service providers: Email platform (Brevo), analytics (Google), chatbot (Botpress) — bound by data processing agreements
- Legal requirements: If required by Vietnamese law or court order
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
Data Retention
We retain your personal data only as long as necessary:
- Service data (visa applications, orders): 3 years for legal compliance
- Email communications: 2 years from last contact
- Newsletter subscribers: Until you unsubscribe
- Analytics data: 26 months (Google Analytics default)
After the retention period, your data is securely deleted or anonymised.
Your Rights
Depending on your location, you have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Ask us to correct inaccurate data
- Deletion: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a portable format
- Objection: Object to how we process your data
- Unsubscribe: Opt out of marketing emails at any time
To exercise any of these rights, email us at hello@entryvn.com. We will respond within 30 days.
Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
Third-Party Links
Our website contains links to third-party websites including affiliate partners, government immigration portals, and travel platforms. These sites have their own privacy policies, which we encourage you to review. EntryVN is not responsible for the privacy practices of external sites.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page and notify newsletter subscribers by email.
We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:
Get in Touch
📧 hello@entryvn.com · 💬 +84 975 354 430